Connecting Hospitality Operators with Trusted Vendors with Jason Felsenthal of Got A Guy 4 Hospitality 4-13-26
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Jason Felsenthal, a seasoned hospitality veteran with decades of experience managing high-end restaurant groups and opening 25+ venues, joins Scott Becker to discuss his new venture, Got A Guy for Hospitality—a platform designed to connect bars, restaurants, and hotels with vetted, specialized service providers like plumbers, web developers, and liquor attorneys. Drawing from his own struggles in the industry, Jason created the platform to solve the pain points of time-consuming vendor searches, lack of trust, and operational inefficiencies. The service is free for hospitality operators and $199/month for vendors, with added value through a pre-opening checklist, compliance tracking, and preventive maintenance alerts. Jason emphasizes the importance of operational discipline, financial oversight, and doubling down on core strengths—especially for independent operators. He also highlights key industry trends: declining overall foot traffic but increased loyalty to niche, high-quality destinations, and the growing importance of margins in a post-COVID landscape where younger generations are more active in hospitality. The episode closes with Jason sharing his personal favorite venues, underscoring the emotional and communal energy that defines great hospitality experiences.
Build a platform that solves real, recurring pain points in your industry—like vendor vetting and compliance tracking.
Focus on operational discipline: monitor profit and loss statements weekly, not just monthly.
Double down on your core strengths—maximize profits during peak hours rather than spreading resources thin.
Preventive maintenance can save 4–8% of your bottom line; automate reminders to stay ahead.
The future of hospitality lies in niche experiences and community-driven energy, not just volume.
Sponsor: Shopify Checkout
Promotion for Shopify's high-conversion checkout, emphasizing its ability to boost sales across websites and social media.
Introducing Jason Felsenthal and Got A Guy for Hospitality
Jason introduces his background in hospitality, from selling snacks at Ravinia Festival to managing multi-million-dollar restaurant groups, leading to the founding of Got A Guy for Hospitality.
The Birth of Got A Guy for Hospitality
Jason shares how a simple phrase—'I got a guy'—evolved into a scalable platform connecting hospitality operators with trusted vendors, starting in Chicago.
Value-Added Features for Operators
“If I can tell you that typically in the bar and restaurant industry, you should be at 4% in maintenance fees, preventive maintenance fees, when if you're at 8 to 12, which most people are, you're losing between 4% and 8% in your bottom line.”
Trends in Hospitality: Niche Loyalty and Margin Pressure
“Less people are going out. But they're going to the same places over and over again if the hospitality is good.”
“If I can tell you that typically in the bar and restaurant industry, you should be at 4% in maintenance fees, preventive maintenance fees, when if you're at 8 to 12, which most people are, you're losing between 4% and 8% in your bottom line.”
“You want to double down on what's going great or where you already have a base of business, 100%.”
“Less people are going out. But they're going to the same places over and over again if the hospitality is good.”
Host
Guest
Jason Felsenthal
person
Got A Guy for Hospitality
organization
University of Illinois
organization
Shopify
brand
Levy
organization
Gigi's Piano Bar
place
Ravinia Festival
place
Brian's
place
HVAC
place
Hubbard Inn
place
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