Revenue Readiness and How RCM Leaders Can Win with the EHR Transition
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In this episode of the Becker's Healthcare Podcast, host Brian Zimmerman sits down with Jody Hilliker, Senior Director of EHR Services at HealthRise, to discuss revenue readiness and how RCM (Revenue Cycle Management) leaders can succeed during EHR transitions. Hilliker emphasizes that the ripple effects of an EHR go-live begin immediately with provider experience—poor workflows and unclear documentation requirements lead to coding delays, mischarges, denials, and cash flow issues from day one. She debunks the myth that training alone equals readiness, advocating instead for operational readiness through realistic user labs and 'day-in-the-life' simulations. Key indicators of workflow breakdowns include charge lag, unsigned charts, claim edits, and provider frustration. Hilliker stresses that EHR success is not an IT project but an operational one, requiring cross-functional ownership across clinical, revenue cycle, and executive teams. She urges leaders to treat operational readiness as a necessity, not a line item, and to partner with firms that combine deep operational and revenue cycle expertise. Her final advice: simplify, fix root causes, and stay close to frontline teams to protect margins and ensure long-term financial sustainability.
Revenue issues from EHR transitions begin immediately with provider workflow, not weeks later.
Operational readiness—through realistic user labs and day-in-the-life simulations—is critical for day-one success.
Monitor early signals like charge lag, unsigned charts, claim edits, and provider frustration to prevent downstream revenue loss.
EHR success requires cross-functional ownership: clinical leaders own adoption, RCM owns downstream integrity, executives own decision speed.
Invest in provider support and workflow optimization as margin protection, not just cost—small changes yield big revenue gains.
…and 2 more takeaways available in PodZeus
Introduction to Revenue Readiness and EHR Transition
Brian Zimmerman introduces the episode and guest Jody Hilliker, Senior Director of EHR Services at HealthRise, setting the stage for a discussion on how RCM leaders can prepare for and succeed during EHR transitions.
The True Source of the Revenue Ripple: Provider Experience
“The ripple really starts with provider experience. It starts the moment a clinician opens that chart, starts to document care, place orders and tries to move efficiently throughout their day.”
Common Blind Spots and the Myth of Training as Readiness
“Readiness means that people can perform their job from day one. So it's really great to have sessions prior to the actual go live where you put your end users in a situation where they can actually work through their workflow during the day.”
Monitoring Early Warning Signs and Cross-Functional Ownership
“If you are a manager or you're in the hierarchy position and you're walking through your clinic and you're seeing increased after hour work frustrations, workarounds being developed or teams just saying, you know, I don't like this system. This is taking twice as long...”
Long-Term Financial Success Through Optimization and Partner Selection
Hilliker discusses how workflow optimization and provider support protect margins and improve revenue without adding provider hours. She stresses the importance of choosing partners with both operational and revenue cycle expertise.
“Don't confuse complexity with more control. The better answer is simplifying the work. Clarifying accountability and fixing the root causes.”
“The ripple really starts with provider experience. It starts the moment a clinician opens that chart, starts to document care, place orders and tries to move efficiently throughout their day.”
“Treat operational readiness as a necessity. It is something that you have to do. Start to engage operational readiness at the very beginning of your organization's launch into the EHR process.”
Host
Guest
Jody Hilliker
person
Brian Zimmerman
person
HealthRise
organization
Becker's Healthcare
organization
Epic
product
Cerner
product
MetaTech
product
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